Shipping, returns & order policies
Our order fulfillment terms for quote-based lighting distribution and custom supply requests.
Business model: Go Pro Distributors currently specializes in commercial and industrial lighting products and considers custom supply requests. We operate through individually approved written quotes. There is no online checkout on this site. Prices and payment requests are stated in USD.
1. Quotes, pricing & payments
All pricing is quoted and invoiced in U.S. dollars (USD). Before a customer places an order, the quote specifies item descriptions, specifications, quantities, unit and total prices, any applicable taxes, estimated lead times, shipping charges and other order-specific conditions. Prices and availability are not final until accepted in writing by Go Pro Distributors.
An order is confirmed only when both parties accept the quote and any required payment arrangements are completed. The website does not accept card numbers or process purchases. If a secure card-payment link is offered for an approved invoice, the customer should enter card information only on the payment provider's HTTPS-hosted page. Do not send card numbers by email.
2. Shipping and order fulfillment
We confirm shipping origin (where available), destination, method, freight charges, and an estimated handling or delivery window in the customer's quote before any order is paid. Lead times vary by product availability and whether an item is custom-sourced.
Orders are prepared and shipped according to the accepted quote. When tracking is available, it is provided by email. Any significant sourcing or shipping delay will be communicated to the customer with updated information and available options. Freight damage should be documented with photos and reported to customer service promptly. Delivery estimates are estimates, not guarantees, unless expressly agreed in writing.
3. Returns and refunds
Request window: For standard-stock, unused products, contact customer service within 14 calendar days after delivery with the order number, item details, and reason for return. Returns require written authorization before items are shipped back. Products should be in original condition and packaging where practical.
Special orders: Made-to-order or custom-sourced items may be nonreturnable once ordered from the supplier, unless the item is defective, incorrect, or a return is otherwise required by applicable law. Any special-order limitations and disclosed restocking fees will appear on the written quote before purchase.
Return costs: For approved change-of-mind returns, the customer is responsible for return freight and any previously disclosed restocking charges. If we supplied the wrong item or a product arrives defective, contact us with order details and photographs; we will review repair, replacement, return, or refund options and cover return costs where appropriate under applicable law and the agreed terms.
Refund timing: Approved refunds are initiated to the original payment method, where possible, within 10 business days after returned goods are received and inspected or a refund is otherwise approved. The card issuer or bank may take additional time to post the credit. Original shipping charges are not refunded for change-of-mind returns unless indicated in the quote or required by law.
Nothing in this policy limits rights available under applicable consumer protection laws. Written quote terms may provide additional rights and any legally required protections control if there is a conflict.
4. Cancellations and changes
To request cancellation, email customer service as soon as possible with the quote or order number. Unprocessed orders can generally be canceled before supplier commitment or shipment. Custom/special-order commitments may restrict cancellation after the supplier has accepted the order, as disclosed in the written quote. If cancellation is approved, eligible payments will be refunded to the original payment method where possible.
5. Custom sourcing and product restrictions
Custom supply requests are reviewed individually. Product availability, manufacturer warranties, required certifications, model compatibility, and any applicable geographic, legal or export restrictions are confirmed when relevant. A submitted inquiry does not obligate Go Pro Distributors to source or supply a particular item. We do not sell restricted items where sale or export is unlawful.
6. Customer support and business contact
Go Pro Distributors — customer support via associated Go Pro Electric office
834 Wood Ave, Linden, NJ 07036
Phone: (908) 574-3088
Email: goproelectricnjny@gmail.com
When requesting help with a quote, delivery, cancellation or refund, include your name, contact details and quote/invoice number if available.